Cookies policy

In compliance with prevailing legislation on Data Protection, specifically, Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and the free movement of such data (hereinafter, GRDP), and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights (hereinafter, LOPDGDD) HOTELES GAP, S.L. (hereinafter, Palacio Arriluce) informs the Users of the Website that this website uses own and third party cookies for purely technical purposes or necessary to ensure the proper functioning of the page.

What is a cookie?

It is a file that is downloaded to the user’s device when accessing the website, in order to store and retrieve information about the browsing performed on the device.

Generally speaking, cookies enable us to obtain data in relation to users, and can be used for a wide range of purposes, for example, to recognise you as a user, to obtain information on your browsing habits, or to personalise the way in which content is shown. The specific ways in which we use this technology are described below.

What type of cookies exist, which are used, and for what purpose?

- According to the entity that manages them

Own cookies: are those that are sent to the user’s terminal equipment from a computer or domain managed by the editor itself and from which the service requested by the user is provided.

Third-party cookies: are those that are sent to the User’s terminal equipment from a computer or domain that is not managed by the editor, but by another entity that processes the data obtained through the cookies.

- Depending on how long the cookie remains active on the computer:

Session cookies: are temporary cookies that remain in the cookie file of your browser until you leave the website or app, so that none is recorded on the user’s device. The information obtained through these cookies is used to analyse web or app traffic patterns. Ultimately, this allows us to provide a better experience to improve the content and make it easier to use.

Permanent cookies: are stored in the device and are identified once again each time the user makes a new visit. A permanent cookie can be accessed and processed for a period defined by the person responsible for the cookie, after which time it will no longer function.

Palacio Arriluce uses the following cookies:

Technical cookies: these allow the user to browse a web page or app and to use the different options or services that they offer.

Personalisation cookies: these allow the user to access the service with some general characteristics predefined according to a series of criteria in the user’s terminal — such as, for example, the language, the type of browser through which the user accesses the service, the regional settings from which the user accesses the service, and so on.

Analytics cookies: They allow the person responsible for them to monitor and analyse the behaviour of the users to whom they are linked. The information collected through this type of cookie is used to measure the activity of the websites or apps and for the elaboration of browsing profiles of the users of these sites, applications and platforms, in order to introduce improvements based on the analysis of the data on the use made by the users of the service.

Ad cookies

They allow the management, in the most efficient way possible, of the advertising spaces that, where appropriate, the publisher has included on a web page or app from which it provides the requested service based on criteria such as the edited content or the frequency at which the ads are displayed.

What kind of cookies are used on this website?

The following cookies are installed on our website:

Name Typo Owner Term Purpose

_ga,

_gid,

_gat Analytics Google 2 years 24 hours 1 minute A set of cookies that collects information and provides statistics on the use of the website.

NID Personalisation Google 6 months Remember user preferences and other user information (e.g. language)

1P_JAR Advertising Google 30 days Obtains information about the advertising that the user consulted before visiting the website.

SOCS Analytics Google 13 months Stores a user’s status in relation to their cookie choices.

CONSENT Analytics Google 2 years Stores the user’s status in relation to their cookie choices.

AEC Preference Google 6 months Avoid spam, fraud and abuse. Verification that the requests made during the browsing session come from the user.

DV Advertising Google 24 hours Distinguishes browsers and devices to measure ad performance and provide product recommendations based on statistical data.

OTZ Advertising Google 1 month They collect information about preferences to be used for advertising purposes.

Information about international data transfer.

Personal data obtained by cookies owned by Google, L.L.C., an entity registered in the U.S.A. and compliant with the Data Privacy Framework Adequacy Decision, which admits the possibility of European citizens’ personal data being passed to the U.S.A., and which has been in force since 10 July 2023. Likewise, we have signed up to the corresponding Processing Agreement, which you can view via the following link: https://support.google.com/tagmanager/answer/7207086?hl=es

We can assure you that we will adopt the measures necessary to protect the confidentiality, integrity and availability of the same.

Who uses the cookies?

The information obtained through cookies will be handled for the purposes and the periods of time indicated in this Policy.

If you accept third-party cookies, you will need to delete them on your browser settings or by using the system provided by the third party.

The legal basis that justifies this data handling is the consent of the user, granted by the cookie settings; nevertheless, the user may decline the use of cookies by using the mechanisms described below.

How do I change my cookie settings?

To change your cookies preferences on this website, go to the Configuration Panel.

Likewise, the user is informed that they can configure their settings in relation to the digital footprint that remains on their browser, by accessing the help or support facilities as shown below: § Microsoft Edge: You can consult Microsoft support or browser Help. § Firefox: ou can consult Mozilla support or browser Help. § Chrome: You can consult Google support or browser Help. § Safari: You can consult Apple support or browser Help.

§ Android: in Menú > Settings > Security and Privacy > Accept cookies to enable or disable the checkbox. For further information you can consult Google support

Please read carefully the instructions provided in the help or support sections, as well as how to activate “private mode”, how to send the “Do Not Track” (“DNT”) request to limit tracking of your browsing on certain websites, and how to unblock certain cookies on your browser.

Updates and changes to the Cookies Policy

Palacio Arriluce wishes to point out that the variation of cookies that appear on this website may not be related to management and maintenance of the same, so periodic reviews are carried out to adapt its cookies policy.

Palacio Arriluce assumes no liability for legal or technical problems caused by the USER’s failure to comply with the recommendations included.

This communication is made for the knowledge and use of the users, therefore, it should not be used for any other purpose.

Palacio Arriluce is not responsible for the content and accuracy of the privacy policies of third parties included in this cookies policy.

This Cookies Policy may be modified according to legislative or regulatory requirements, or in order to adapt this policy to the instructions issued by the Spanish Data Protection Agency (AEPD), so Users are advised to visit it regularly.

Last update: December 11th, 2023